FAQs

Have questions?
We have answers.

Have questions? <br>We have answers.
FAQs

Have questions?
We have answers.

Find out everything you need to know about Purely For You and Pure Encapsulations®

Our Customer Service team is available Monday – Friday from 8:00am–4:30pm (MST) at 1-800-753-2277, or you can email us anytime at support@pureforyou.com

About Purely For You

Who do I call if I have questions or concerns about my order?
If you have questions about your order, you can contact our customer support team at 1-800-753-2277, Monday–Friday from 10:00am–6:30pm (EST), or you can email the team anytime at support@pureforyou.com.
How can I purchase Pure Encapsulations supplements?
If you’re not already purchasing Pure Encapsulations® from your healthcare professional, we can help! You can purchase Pure Encapsulations supplements right here, direct from us the manufacturer at www.PureForYou.com. Just navigate to the "Shop Products" section of our website. Once there, you can browse all our products and add the ones you’re interested in to your shopping cart. If you’re not sure what supplements to take, you can complete our 5-minute health & lifestyle questionnaire designed by nutritional and medical experts to help identify the supplements that are right for you.
Do I have to take the Purely For You questionnaire in order to purchase supplements?
No, feel free to navigate directly to the “Shop Products” section of our website. Once there, you can browse all our Pure Encapsulations products and add the ones you’re interested in to your shopping cart.
How does Purely For You questionnaire work?
The Purely For You questionnaire guides you through a series of health and lifestyle questions that are designed specifically to help you choose the supplements that are right for you. Our questionnaire was developed in partnership with medical and nutritional experts to help provide you with the best possible recommendations to support your individual nutritional needs.
How long does Purely For You questionnaire take?
The Purely For You questionnaire takes about 5 minutes to complete.
How long will it take to get the results from my Purely For You questionnaire?
Your personalized recommendations will take a few seconds to process based on your unique responses to the questionnaire. Your results will appear on the screen when they’re ready.
I didn't finish the questionnaire. Is there a way to continue from where I left off?
Yes! It’s simple. Just login again to continue where you left off, or start again. It’s up to you.
Can I retake the questionnaire?
You sure can. Once you log into your account, simply choose the ‘Retake Questionnaire’ button to take the survey again.
What if I took the vitamin quiz and I still have questions?
If you have any product questions, you can reach out to the Pure Encapsulations® Registered Dietitians at Purelyforyou@PureEncapsulations.com.. If you’re looking for a healthcare professional to help guide you in your wellness journey, please visit our practitioner locator to search for a healthcare professional in your area.
Once I get my supplement recommendations, how do I purchase them?
Once you've received your personalized list of recommendations, you can add any supplements you’d like to purchase to your cart. They can be added right from your recommendations list, then you can simply proceed to checkout. You can also edit or add to your selections, or save them to purchase later.
Can I purchase supplements that weren't specifically recommended for me?
Absolutely. After you’ve received your recommendations, you can also browse other Pure Encapsulation products and add other products you’re interested in to your shopping cart for you or your family.
What are the benefits of personalizing my supplement plan?
Health is personal. We believe your supplement recommendations should be, too. Simply put, your health, diet, and other lifestyle factors all impact what nutritional supplements will benefit you the most — so by answering a few questions about yourself, we can provide recommendations tailored to meet your individual needs. And our entire approach is backed by science, delivering supplement recommendations that are personalized for you, and verified by medical and nutritional experts.
What sizes do your products come in?
Our supplements come in a range of sizes, with many products newly available in 1-month supply format. Find something you love? We have larger sizes available for many of our products, easily allowing your favorite products to become part of your daily routine at a lower price per capsule.
I'm having issues placing an order online. Can I make a purchase over the phone?
Sure. Give us a call at 800-753-2277 between Monday–Friday from 10:00am–6:30pm (EST) and one of our customer service representatives would be happy to help you place your order.
What is your return policy?
All products purchased from Pure Encapsulations® and its authorized sellers are guaranteed for quality, purity and potency through their expiration date. Products purchased from unauthorized sellers do not come with the guarantee. Returns must be made within 30 days and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. All returns are subject to a 15% return fee.
Do you offer free shipping?

Yes! Purely For You offers FREE Expedited Shipping (1-3 Business Days) in the US, including Hawaii, Alaska, and Puerto Rico.

How long will it take for my supplements to arrive?

Orders placed before 12:00 PM ET will be processed the same business day. Those placed after 12:00 PM ET will be processed the next business day. After processing, you can expect your order to arrive to you within 1-3 business days.

What are my payment options?
Orders can be paid by Discover, MasterCard, VISA or American Express. A charge on your credit card statement will appear as shoppureencapsulations.
I can't login to my account. How can I get help?

You can contact our customer support team at 1-800-753-2277, Monday–Friday from 10:00am–6:30pm (EST), or you can email the team anytime at support@pureforyou.com.

Our representatives are standing by to answer any questions you may have about your order or account.

I forgot my Purely For You account password. Can I reset it?
You can reset your password by clicking ‘forgot my password’ on the Purely For You login page. Please note, as we use Shopify as our payment service, changing this password will mean you are also changing the password of your Shopify account associated with your email.
What is the Round Up Charity/Donation Option I see on the check-out page? How can I participate?
The Pure Encapsulations® Round Up Charity/Donation initiative provides consumers who purchase Pure Encapsulations® products via www.PureForYou.com an opportunity to make a charity donation. Two charity options are presented at the checkout page prior to the final placement of the order. Consumers will have the choice to select either one of the proposed 501(c) non-profit organizations: Feeding America® or Trees for the Future, to either round-up their total purchase value or donate a self-designated amount.
How do I Subscribe to a product?
3 easy steps to join Subscribe & Save!
  1. Choose your products and select Subscribe & Save at checkout.
  2. Set your delivery frequency according to your personal needs.
  3. Confirm your personal information, shipping details to activate your subscription.
Can I have multiple subscription orders?
Yes. You can have multiple active subscriptions and add products at any time. Active subscriptions can be managed by logging into your account and clicking on My Subscriptions.
Can I cancel my subscription?
Yes! You may cancel a subscription at any time. You will be notified by email before your expected payment date in case you need to modify it or cancel your subscription to prevent the upcoming order from processing. View your expected payment date in the My Subscriptions tab in your My Account page. Please note, we submit your subscription order for processing on the expected payment date associated with your subscription. Therefore, if you wish to cancel in time to avoid charges for an upcoming subscription order, you must cancel the subscription prior to (by 11:59 PM EST) your expected payment date. If you do not cancel by 11:59 PM EST prior to your expected payment date, your upcoming order is non-refundable and your subscription will continue until the end of that delivery frequency period.
How do I cancel my subscription?
To cancel your subscription, please log into your account, navigate to the My Account page, click on My Subscriptions, and click Cancel next to the subscription you would like to cancel. You will be prompted to validate your subscription cancellation. Once complete, an email notification will be sent to your inbox confirming that your subscription has been cancelled.
What happens if an active subscription item is unavailable?
We will notify you that the subscription item is out of stock and it will not be included in your upcoming subscription order. You will not be charged for the unavailable item. If there are any other available items within your subscription order, you will be charged for them, and they will ship as scheduled. When your item is back in stock, it will be automatically included again and sent with your next scheduled shipment. Always check to see if your out-of-stock subscription items may be available in a different quantity. Simply log into your account, search the product you are shopping for to check if your item is available in a different quantity and then update your subscription.

If there is only one (1) item in your subscription and that item is out of stock, we will notify you and your subscription will be paused. You will not be charged until your subscription item becomes available. When your subscription item is back in stock, your subscription will be automatically un-paused and the item will ship at your next scheduled delivery frequency.

If an item in your subscription has been discontinued, we will notify you and suggest alternative bestsellers or reformulated products, if available. If the discontinued item is related to bottle size and different quantities are available, we will notify you about the product’s availability in other sizes.
How can I update my active subscription billing payment information?
Log into your account and on the left-hand navigation select My Account, then select My Subscriptions and select Edit under Payment Information to update your subscription billing payment information.
Is there a limit on the number of times I can skip a delivery or modify my delivery frequency?
No, you can make adjustments to your subscription any time, with no limitations.
Can additional coupons or offers be stacked on the Subscribe & Save Program discount?
No. Additional promo codes or offers cannot be applied to recurring subscription orders.
Will my subscription be affected if the price of my subscription item changes on the website?
The prices payable for the items you order are those displayed on this Website on the date you place your order, these are exclusive of applicable taxes and delivery charges, which shall be calculated at checkout . We will notify you via email if there are any price changes to items in your subscription. Please refer to Terms & Conditions for details.

For additional information, please read our Subscribe & Save Program Terms & Conditions.
What is a Drug-Nutrient Interaction? And why is it important?
A drug-nutrient interaction occurs when a nutrient or other active ingredient in a dietary supplement changes the way your body absorbs, processes or responds to prescription or over-the-counter (OTC) medication. Since interactions may change the way a medication affects the body, it is important to know about them and work with your health care practitioner when deciding what supplements are right for you.

Some interactions are called “nutrient depletions.” These occur when a prescription or over-the-counter (OTC) medication reduces your body’s ability to absorb, process, store or use a nutrient. Getting adequate amounts of that nutrient might be important in your overall plan. We recommend you speak with your healthcare practitioner if you have any questions.
How does the Drug-Nutrient Interaction Checker work?
The Drug-Nutrient Interaction Checker looks for potential clinically significant interactions between prescription or over-the-counter (OTC) medications and active ingredients (herbs, nutrients and phytochemicals) present in dietary supplements based on doses commonly used. The Drug-Nutrient Interaction Checker does not include interaction or depletion information arising from off-label use of a nutrient or ingredient (e.g., exceeding the recommended dose). In addition to interactions, the Drug-Nutrient Interaction Checker offers nutrient options based on potential drug-nutrient depletions for you to discuss with your healthcare practitioner that is also available in product form by Pure Encapsulations®.

The Drug-Nutrient Interaction Checker is for educational and general wellness informational purposes only and is not intended to provide any diagnosis, cure, mitigation, prevention or recommendation for medical treatment of any disease. It is not medical advice nor intended to replace the advice of your healthcare professional. Please consult your healthcare professional with any questions regarding your search results.
What if I have questions about Drug-Nutrient Interactions or the Pure Encapsulations Drug-Nutrient Interaction Checker?
We recommend that you speak with your healthcare practitioner about drug-nutrient interactions, your health, medications, and supplementation to help guide you in your wellness journey*. If helpful, feel free to use our Practitioner Locator to search for a healthcare professional in your area.
If you have questions about the Drug-Nutrient Interaction Checker or Pure Encapsulations® product, you can reach out to Pure Encapsulations® Registered Dietitians at Purelyforyou@PureEncapsulations.com.

*The Drug-Nutrient Interaction Checker is for educational and general wellness information purposes only and is not intended to provide any diagnosis, cure, mitigation, prevention or recommendation for medical treatment of any disease. It is not medical advice nor intended to replace the advice of your healthcare professional. Please consult your healthcare professional with any questions regarding your search results.

About Our Products

Daily Pure Packs

Our Daily Pure Packs include some of our best-selling and unique formulations, carefully selected in collaboration with nutritional and medical experts to target specific health needs. At Pure Encapsulations®, clean, simple, goodness isn’t just something we do, it’s who we are. From the premium ingredients that go into each formula to the combination of products found in each pack, we help you address your health from the inside out. When you focus on what matters and remove everything else, you become the healthiest version of yourself— that’s goodness encapsulated.

Our Daily Pure Packs can help you to target a range of health goals.

Calcium

Why are the calcium supplements only 150 mg per capsule? I have to take 6-7 capsules to achieve 900 mg, and most recommendations are for 1,000-1,500 mg.

Pure Encapsulations uses the most bioavailable calcium chelates available, including citrate, citrate/malate, and aspartate. These forms of calcium have been shown to be more bioavailable than calcium carbonate, especially for individuals with low stomach acidity. Calcium citrate and the other calcium chelates that we use in our line take up considerable volume, resulting in a maximum capsule capacity of 150 mg elemental calcium (however, remember they are more absorbable). Because we do not use tablets, which contain excipients, fillers, shellacs, artificial preservatives, etc, we cannot compress this powder to provide a higher dosage per serving. Also, calcium is best absorbed and utilized when it is taken in several divided doses throughout the day. Six or seven capsules can be easily divided into two servings consisting of 3 capsules in the morning and 3 capsules in the evening, or 3 capsules in the morning and 4 capsules in the evening, respectively. Or, it can be taken in 3 or 4 divided doses daily, depending on compliance. Dietary sources of calcium can enhance calcium intake to help meet the requirements of each individual as needed. For example, one 8 oz serving of plain low-fat yogurt contains 350 mg calcium, one cup of skim milk contains about 300 mg calcium, and 8 oz orange juice with calcium provides 350 mg calcium.

CoQ10

Is your CoQ10 the cis or trans configuration?

Pure Encapsulations' CoQ10 is obtained naturally by fermentation. A series of crystallization and evaporation steps follows in order to achieve optimal purification. This results in the production of CoQ10 with a side chain of 10 isoprenoid units in the trans configuration, the form of CoQ10 that occurs naturally in the body's cells.

How much CoQ10 can someone take if they’re on statin drugs?

Statin drugs have been shown to interfere with your body's production of CoQ10 and the amount suggested in the published literature is 100-200 mg per day.

Cranberry

How does Pure Encapsulations Cranberry NS compare to cranberry juice?

Cranberry NS is a sugar-free alternative to commercial cranberry juice cocktails, which usually contain at least 30% sugar. Each Cranberry NS capsule has approximately three calories. One capsule of cranberry extract=10 oz Cranberry juice cocktail.

Fish Oil

Is the fish oil microfiltered (molecularly distilled)? Has it been tested for heavy metals?

Pure Encapsulations fish oil products are either molecularly distilled or extracted with supercritical carbon dioxide. Each batch is tested for 17 dioxins and furans, 14 PCBs, peroxides, anisidine, microbial contaminants, and heavy metals, including lead, cadmium, arsenic, and mercury at levels exceeding industry standards.

Glucosamine

What is the difference between Glucosamine Sulfate and Glucosamine Complex?

Glucosamine Complex contains three different forms of glucosamine: glucosamine sulfate, n-acetyl-d-glucosamine, and glucosamine HCl in addition to vitamin C and manganese. Some healthcare professionals feel that this provides broad-spectrum joint support not achieved with Glucosamine Sulfate alone. Glucosamine Sulfate remains the most well-researched form of glucosamine. Individual results may vary.

What is the difference between glucosamine HCl and glucosamine sulfate?

Glucosamine sulfate is a form of glucosamine that is easily absorbed and has been extensively studied. Potassium chloride is added to provide product stability. Some professionals believe that their clients may experience enhanced joint support from the sulfate and potassium that this particular form provides. Glucosamine HCl is believed to be a slightly more stable form of glucosamine and has been only recently studied for joint support. Both have been shown to support joint health. Individual results may vary.

How do I know which joint support product to choose?

For the most part, this may involve some experimentation. There is no easy way to determine which product might be the most beneficial for each individual. Products that provide important building blocks include Glucosamine Sulfate, Collagen JS, MSM, Glucosamine/MSM with joint comfort herbs, Glucosamine Chondroitin with manganese, Glucosamine Chondroitin with MSM, and Glucosamine Complex. Support for joint comfort and the tissues that surround the joint include EPA/DHA essentials, Boswellia, Glucosamine/MSM with joint comfort herbs, Ligament Restore, Systemic Enzyme Complex, Ginger, and Curcumin. Individual results may vary.

Can someone take your sulfate products (e.g. glucosamine or chondroitin sulfate) if they're allergic to sulfa drugs?

Absolutely. A sulfa drug is any of a class of synthetic chemical substances derived from sulfanilamide and used to treat bacterial infections. These drugs inhibit the action of para-aminobenzoic acid, a substance bacteria need in order to reproduce. Glucosamine sulfate is not a sulfa drug. It is an amino sugar naturally found in cartilage matrix. As a dietary supplement, it promotes optimal joint health. Individual results may vary.

Can someone take glucosamine sulfate if they’re allergic to shellfish?

Most of our glucosamine products are sourced from the chitin (hard shell) of crab and other shellfish. It may be best to avoid these products if you have an allergy. We do, however, have a shellfish-free Glucosamine HCl + Chondroitin, derived from corn fermentation.

d-Mannose

Is d-mannose safe for diabetics?

D-mannose is very safe, even for long term use (even though most people will only need to use it for several days or weeks). Although it is a simple sugar, very little of it is metabolized. It does not interfere with blood sugar regulation even for diabetics, though close monitoring is always advised. It creates no disruption or imbalance in normal microflora.

Magnesium

How can I choose between your magnesium products?

Pure Encapsulations offers a variety of highly bioavailable chelated magnesium forms for customers to choose from:

Magnesium citrate: Offers magnesium bound to the highly researched Krebs cycle intermediate citrate. As one of the most well-researched forms, some customers prefer to use this form for all minerals. However, magnesium citrate may cause diarrhea above 350 mg elemental magnesium. For people with occasional constipation, this may be the best choice.

Magnesium citrate/malate: Offers magnesium bound to both the highly researched Krebs cycle intermediate citrate and malate. For this form, citrate and malate are bound together and then the whole complex is bound to magnesium. Some studies suggest that this chelate may be better absorbed than the citrate form.

Magnesium glycinate: Offers magnesium bound to the amino acid glycine. This form is less likely to cause loose stools and therefore is the preferred form for individuals looking to supplement with higher levels of magnesium.

Magnesium aspartate: Offers magnesium bound to the amino acid aspartic acid. Aspartate is a common mineral chelate with a high bioavailability. It is one of the most common mineral chelates used in Europe; however, due to the low elemental value of magnesium, it is rarely the first option for U.S. practitioners.

Magnesium malate: Offers magnesium bound to the Krebs cycle intermediate malate. Malate is very similar to citrate, also in the Krebs cycle, and has shown comparable bioavailability. Because it binds two molecules of magnesium to every molecule of malate, many customers appreciate that products with this form contain slightly higher levels of magnesium. Magnesium malate may cause diarrhea above 350 mg elemental magnesium.

Magnesium threonate (CogniMag): This form has been shown to cross the blood-brain barrier better than other forms of magnesium, so it offers targeted support for brain health. However, the high cost and low elemental value mean that generally, individuals would also supplement with another form to target other body tissues.

How much actual zinc is your Zinc (citrate)? How much actual magnesium is in your Magnesium (glycinate)?

Pure Encapsulations lists all minerals by their elemental weight. For example, Zinc (citrate) lists 30 mg zinc, and therefore contains 30 mg of elemental zinc from a larger amount of zinc citrate. Magnesium (glycinate) lists 120 mg of magnesium, and therefore contains 120 mg of elemental magnesium from a larger amount of magnesium glycinate.

Mineral Chelates

What is the difference between citrates, aspartates, glycinates, malates and picolinates?

Aspartates, citrates, malates, glycinates, and picolinates are superior forms of chelates because they are organic compounds (carbon-containing), which are better absorbed by the body. Most of these chelates are also krebs cycle intermediates, supporting the body's metabolic processes. Minerals chelated with inorganic compounds such as carbonate are not as well absorbed. Technically, aspartate and glycinate are considered "amino acid chelates". Citrate, malate, and picolinate are not amino acid derivatives and are not categorized as amino acid chelates. Nonetheless, each of these is an organic chelate and most are krebs cycle intermediates supporting optimal absorption. At this time, studies have not compared the effects of aspartates vs. citrates vs. malates vs. glycinates vs. picolinates enough to know whether a significant difference exists between these forms. It is believed, however, that any of these organic compounds and krebs cycle intermediates have the potential to be better absorbed than other forms.

Soy

Are your soy products genetically modified?

No. All Pure Encapsulations products are GMO-free. We are committed to sourcing ingredients from non-GMO sources. We work diligently with our supplier partners to obtain non-GMO documentation. We also utilize accredited and cGMP certified laboratories to test for the presence of genetically modified DNA.

Vitamin B

What is the difference between pantethine and pantothenic acid (calcium pantothenate) and can pantethine be used for adrenal support?

Pantothenic acid is a single molecule whereas pantethine is a double molecule. Panthethine consists of two molecules of pantothenic acid, which are also attached to molecules of cysteamine. Cysteamine is believed to play the primary role in the cardiovascular support properties of pantethine, and pantothenic acid primarily serves as a stable carrier for cysteamine. When digested, pantethine is hydrolyzed into cyteamine and two molecules of pantothenic acid. In addition to cardiovascular health, panthethine may be helpful for supporting similar applications as calcium pantothenate, including adrenal support.

What are the sources of your B vitamins?

The sources of our B vitamins are as follows:
Vitamin B1 (thiamine HCl): synthetic
Vitamin B2 (riboflavin): fermentation of corn
Niacinamide and Niacin: synthetic
Vitamin B5 (calcium pantothenate): synthetic
Vitamin B6 (pyridoxal HCl): synthetic
Vitamin B12 (methylcobalamin, hydroxycobalamin, and adenosylcobalamin): fermentation of corn
Folate: synthetic
Biotin: synthetic

As a company that specializes in FREE-FROM formulas, Pure Encapsulations does sometimes choose to use synthetically derived ingredients if they can be made to act identically to naturally derived compounds in the body. This limits the potential for allergy in our highly sensitive customer population. Ingredients that cannot be synthesized identically are typically derived from fermentation.

Vitamin C

On the labels for Buffered Ascorbic Acid products, it indicates that 1,000 mg buffered ascorbic capsules provide 500 mg vitamin C or that 4,400 mg buffered ascorbic acid powder provides 2,200 mg vitamin C. What are the remaining mg made up of?

This formula is buffered with mineral ascorbates (calcium, magnesium and potassium ascorbates) to create a neutral pH vitamin C for sensitive individuals. The remaining mg are an excellent source of these minerals.

What is your vitamin C derived from?

Vitamin C contained in Pure Encapsulations Pure Ascorbic Acid, Ascorbyl Palmitate, and Buffered C is derived from corn dextrose fermentation. Sensitivity to this product, even for people with a sensitivity to corn, is rare since the protein has been removed.

About Pure Encapsulations

Do you manufacture your own supplements?
Yes. We research, develop, and manufacture our products in our own state-of-the-art facility in Sudbury, Massachusetts.
What are your quality control procedures?
We are deeply committed to delivering the highest-quality supplements possible. To that end, ingredient quality, manufacturing excellence, and quality control are our most important priorities. We have high standards for ourselves, and our suppliers — following strict cGMP manufacturing procedures at our FDA-inspected plant.
What product testing does Pure Encapsulations do?

Pure Encapsulations has a rigorous testing policy:

  • Our raw materials are tested for identity, potency, microbial contaminants, heavy metals (including mercury, arsenic, cadmium, and lead), 32 solvent residues, and allergens
  • Herbal ingredients are tested for 70 different pesticide compounds and essential fatty acids and fish/krill oils are tested for dioxins, furans, PCBs, and other agents
  • Fish oils are tested for oxidation, PCBs and PCB-like compounds, dioxins, and furans
  • We also test for any specific contaminants known to be potential adulterants (for example, we test grapefruit seed for potential preservative contaminants)

Our products undergo testing by accredited and cGMP certified laboratories to ensure product purity and potency.

At Pure Encapsulations, probiotics are verified with DNA testing. Our products, as well as our manufacturing and testing procedures, are thoroughly inspected twice annually by the NSF (an organization that inspects products for compliance with the FDA GMPs).

Where do you source your ingredients?
Pure ingredients are critical to the quality of our products. Our ingredients are selected for quality and purity, and are provided in highly bioavailable forms. We source premium raw materials from trusted industry leaders, including the finest suppliers from the U.S., France, Japan, Switzerland, Germany and Italy. Ingredients are tested for purity and potency by independent certified laboratories. Ingredient suppliers must meet rigorous testing and quality criteria to qualify as a Pure Encapsulations supplier.
Is everything in the capsule listed on the label?
Our nutritional supplements say what they do and do what they say, which means our product labels are transparent. Every ingredient we put into our products, even if it is just a trace amount, is listed on the label. Additionally, standardizations of herbal extracts are provided to indicate primary active marker compounds, and minerals are listed by their true elemental weights.
Do your products contain artificial ingredients or common food allergens?

Our supplements are FREE FROM unnecessary additives and many common allergens:

  • GMOs
  • Unnecessary additives
  • Artificial colors, flavors, and sweeteners
  • Many common allergens like wheat, eggs, tree nuts, peanuts and sesame.

Most of our products are also free from soy, dairy, and preservatives, unless specifically noted on the label. Our products contain no hidden coatings, unnecessary excipients, binders, fillers, shellacs, artificial colors, artificial flavors or fragrance. We do not use magnesium stearate, preservatives, BHA or BHT in our products.

Do your products contain corn?
Many of our ingredients, including vitamin C, B12 and B2, are derived from corn dextrose fermentation. This process starts with isolating dextrose (a sugar, so it does not contain allergenic corn protein) from the corn, then feeding it to microorganisms. The nutrients produced by the microorganisms are then isolated and purified away from the starting materials. While no corn proteins or sugar remain in the final product (and we have tested with negative results), we do not routinely test for corn allergens, and therefore cannot guarantee its safety for someone with a corn allergy.
Are Pure Encapsulations ingredients organic?
While we do always try to source certified organic ingredients, we are often unable to find organic ingredients that meet our strict microbial standards. While many studies have found comparable nutrient levels between organic and non-organic crops, pesticide residues have been a concern. For this reason, each plant-derived ingredient is tested for a full panel of pesticides (approximately 70 compounds), in addition to the standard tests for identity, potency, solvent residues, heavy metals, and microbial contamination.
Do you use synthetic ingredients?
Pure Encapsulations does use some synthetic ingredients. As a company that specializes in FREE-FROM formulas, we do sometimes choose to use synthetically derived ingredients if they can be made to act identically to naturally derived compounds in the body. This limits the potential for allergy in our highly sensitive customer population. Ingredients that cannot be synthesized identically are typically derived from fermentation.
Do Pure Encapsulations products contain soy?

Most Pure Encapsulations products are soy-free; however, there are six ingredients used in the line derived from soy. Vitamin E derived from soybean oil (with the exception of Tocotrienols). While originally sourced from soybean oil, the oil is purified to remove all soy allergens and should be tolerable even to individuals with soy allergy.

Other products that contain soy are as follows:

Phytosterols sourced from soy target lipid metabolism and prostate health. Soy phytosterols do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • Beta-sitosterol (contains soy phytosterols)
  • CholestePure (contains soy phytosterols)
  • SP Ultimate (contains soy phytosterols)

Soy lecithin is used as the source of phospholipids (phytosome) to enhance absorption. Soy lecithin does not contain significant soy protein or isoflavones, but is not recommended for individuals with soy allergy:

  • Liposomal glutathione (contains soy lecithin)
  • Lycopene (contains soy lecithin)
  • NeuroPure (contains soy lecithin)
  • Q-Gel (contains soy lecithin)
  • XanthiTrim (contains soy lecithin)

Phosphatidylserine is a phospholipid used for cognitive support.‡ Phospholipids do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • PS 100 (contains phosphatidylserine from soy)

Soy is used in the fermentation medium. The ingredients are isolated and purified and do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • ProbioMood (soy is used as a food source for the probiotic organisms)
  • NSK-SD (derived from fermented soy)
Are Pure Encapsulations ingredients GMO-free?
All Pure Encapsulations ingredients, including those derived from corn, are GMO free. This means that we have obtained statements from our suppliers certifying that the ingredients do not contain GMOs. For some nutrients of particular concern, we have done PCR testing to confirm the absence of genetically modified material.
Why do some of your product bottles not have Pure Encapsulations embossed on them anymore? Are they still authentic and safe to use?
Due to ongoing supply chain challenges across the globe, you will notice that the Pure Encapsulations’ bottles now have a smooth surface, without our brand name embossed on them. It’s important for us to get product into your hands as quickly as possible to ensure you always have access to the products you need. Rest assured, the quality of our supplements has not changed, and we still follow the same standards of practice you know and love. If you have a concern regarding the authenticity or safety of a product of ours, please share with us your order number and your lot number and we would be happy to check on it for you.
I noticed there is no longer a plastic neckband sealing my supplement bottles. Are they still authentic and safe to use?
As part of our ongoing sustainability commitment to strive to be fully recyclable by 2025, we have begun eliminating unnecessary plastic from our packaging. By removing our neckbands, we are proud to say that we reduce over 3.5* metric tons of plastic annually from entering the waste stream!

Rest assured, your safety is always our top priority. Your bottle is completely sealed under the cap to prevent tampering, which maintains the security and integrity of our supplements.

If this seal is broken or removed, please contact us with us your order number and your lot number and we would be happy to check on it for you.

*Based on 2023 annual projection
Why do some desiccant cannisters have a different printed ink color than before? Are they still authentic and safe to use?
As part of our continued efforts towards sustainability, you will notice that the desiccant cannisters at Pure Encapsulations are now laser-marked in grey, offering better advantages towards decreased carbon footprint and waste generation. Rest assured, the functionality of these canisters and the quality of our supplements has not changed, and we still follow the same standards of practice you know and love. If you have any concerns regarding the authenticity or safety of a product of ours, please share with us your order number and your lot number and we would be happy to check on it for you.