Have questions?
We have answers.

Have questions? <br>We have answers.

Have questions?
We have answers.

Find out everything you need to know about Purely For You and Pure Encapsulations®

Our Customer Service team is available Monday – Friday from 10:00am–6:30pm (EST) at 1-844-419-7870, or you can email us anytime at support@pureforyou.com

About Purely For You

I have a product related question. Is there someone I can speak with?
Yes, we have registered dieticians on staff who would be happy to assist you. You can contact them directly at Purelyforyou@PureEncapsulations.com or 978-579-2393. They are available Monday- Friday from 8:00am – 6:00pm (EST).
Who do I call if I have questions or concerns about my order?
If you have questions about your order, you can contact our customer support team at 1-844-419-7870, Monday–Friday from 10:00am–6:30pm (EST), or you can email the team anytime at support@pureforyou.com.
How can I purchase Pure Encapsulations supplements?
If you’re not already purchasing Pure Encapsulations® from your healthcare professional, we can help! You can purchase Pure Encapsulations supplements right here, direct from us the manufacturer at www.PureForYou.com. Just navigate to the "Shop Products" section of our website. Once there, you can browse all our products and add the ones you’re interested in to your shopping cart. If you’re not sure what supplements to take, you can complete our 5-minute health & lifestyle questionnaire designed by nutritional and medical experts to help identify the supplements that are right for you.
Do I have to take the Purely For You questionnaire in order to purchase supplements?
No, feel free to navigate directly to the “Shop Products” section of our website. Once there, you can browse all our Pure Encapsulations products and add the ones you’re interested in to your shopping cart.
How does Purely For You questionnaire work?
The Purely For You questionnaire guides you through a series of health and lifestyle questions that are designed specifically to help you choose the supplements that are right for you. Our questionnaire was developed in partnership with medical and nutritional experts to help provide you with the best possible recommendations to support your individual nutritional needs.
How long does Purely For You questionnaire take?
The Purely For You questionnaire takes about 5 minutes to complete.
How long will it take to get the results from my Purely For You questionnaire?
Your personalized recommendations will take a few seconds to process based on your unique responses to the questionnaire. Your results will appear on the screen when they’re ready.
I didn't finish the questionnaire. Is there a way to continue from where I left off?
Yes! It’s simple. Just login again to continue where you left off, or start again. It’s up to you.
Can I retake the questionnaire?
You sure can. Once you log into your account, simply choose the ‘Retake Questionnaire’ button to take the survey again.
What if I took the vitamin quiz and I still have questions?
If you have any product questions, you can reach out to the Pure Encapsulations® Registered Dietitians at Purelyforyou@PureEncapsulations.com.. If you’re looking for a healthcare professional to help guide you in your wellness journey, please visit our practitioner locator to search for a healthcare professional in your area.
Once I get my supplement recommendations, how do I purchase them?
Once you've received your personalized list of recommendations, you can add any supplements you’d like to purchase to your cart. They can be added right from your recommendations list, then you can simply proceed to checkout. You can also edit or add to your selections, or save them to purchase later.
Can I purchase supplements that weren't specifically recommended for me?
Absolutely. After you’ve received your recommendations, you can also browse other Pure Encapsulation products and add other products you’re interested in to your shopping cart for you or your family.
What are the benefits of personalizing my supplement plan?
Health is personal. We believe your supplement recommendations should be, too. Simply put, your health, diet, and other lifestyle factors all impact what nutritional supplements will benefit you the most — so by answering a few questions about yourself, we can provide recommendations tailored to meet your individual needs. And our entire approach is backed by science, delivering supplement recommendations that are personalized for you, and verified by medical and nutritional experts.
What sizes do your products come in?
Our supplements come in a range of sizes, with many products newly available in 1-month supply format. Find something you love? We have larger sizes available for many of our products, easily allowing your favorite products to become part of your daily routine at a lower price per capsule.
I'm having issues placing an order online. Can I make a purchase over the phone?
Sure. Give us a call at 844-419-7870 between Monday–Friday from 10:00am–6:30pm (EST) and one of our customer service representatives would be happy to help you place your order.
What is your return policy?
All products purchased from Pure Encapsulations® and its authorized sellers are guaranteed for quality, purity and potency through their expiration date. Products purchased from unauthorized sellers do not come with the guarantee. Returns must be made within 30 days and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. All returns are subject to a 15% return fee.
Do you offer free shipping?

Yes! Purely For You offers FREE 2 business day shipping in the US, with the exception of Hawaii, Alaska, and Puerto Rico.

For Hawaii, Alaska and Puerto Rico, there is a $12 flat rate shipping fee and free shipping is at $500. Please note that UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.

How long will it take for my supplements to arrive?

Most orders will ship within 2 business days and are sent with 2-day shipping. You can expect your order to arrive to you 2-5 days from the time you place your order.

Orders outside of our 1-2 day UPS delivery zone will ship UPS 2-Day Air at no additional charge. Please note that UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.

What are my payment options?
Orders can be paid by Discover, MasterCard, VISA or American Express. A charge on your credit card statement will appear as shoppureencapsulations.
I can't login to my account. How can I get help?

You can contact our customer support team at 1-844-419-7870, Monday–Friday from 10:00am–6:30pm (EST), or you can email the team anytime at support@pureforyou.com.

Our representatives are standing by to answer any questions you may have about your order or account.

I forgot my Purely For You account password. Can I reset it?
You can reset your password by clicking ‘forgot my password’ on the Purely For You login page. Please note, as we use Shopify as our payment service, changing this password will mean you are also changing the password of your Shopify account associated with your email.

About Our Products

Daily Pure Packs

Our Daily Pure Packs include some of our best-selling and unique formulations, carefully selected in collaboration with nutritional and medical experts to target specific health needs. At Pure Encapsulations®, clean, simple, goodness isn’t just something we do, it’s who we are. From the premium ingredients that go into each formula to the combination of products found in each pack, we help you address your health from the inside out. When you focus on what matters and remove everything else, you become the healthiest version of yourself— that’s goodness encapsulated.

Our Daily Pure Packs can help you to target a range of health goals.


Why are the calcium supplements only 150 mg per capsule? I have to take 6-7 capsules to achieve 900 mg, and most recommendations are for 1,000-1,500 mg.

Pure Encapsulations uses the most bioavailable calcium chelates available, including citrate, citrate/malate, and aspartate. These forms of calcium have been shown to be more bioavailable than calcium carbonate, especially for individuals with low stomach acidity. Calcium citrate and the other calcium chelates that we use in our line take up considerable volume, resulting in a maximum capsule capacity of 150 mg elemental calcium (however, remember they are more absorbable). Because we do not use tablets, which contain excipients, fillers, shellacs, artificial preservatives, etc, we cannot compress this powder to provide a higher dosage per serving. Also, calcium is best absorbed and utilized when it is taken in several divided doses throughout the day. Six or seven capsules can be easily divided into two servings consisting of 3 capsules in the morning and 3 capsules in the evening, or 3 capsules in the morning and 4 capsules in the evening, respectively. Or, it can be taken in 3 or 4 divided doses daily, depending on compliance. Dietary sources of calcium can enhance calcium intake to help meet the requirements of each individual as needed. For example, one 8 oz serving of plain low-fat yogurt contains 350 mg calcium, one cup of skim milk contains about 300 mg calcium, and 8 oz orange juice with calcium provides 350 mg calcium.


Is your CoQ10 the cis or trans configuration?

Pure Encapsulations' CoQ10 is obtained naturally by fermentation. A series of crystallization and evaporation steps follows in order to achieve optimal purification. This results in the production of CoQ10 with a side chain of 10 isoprenoid units in the trans configuration, the form of CoQ10 that occurs naturally in the body's cells.

How much CoQ10 can someone take if they’re on statin drugs?

Statin drugs have been shown to interfere with your body's production of CoQ10 and the amount suggested in the published literature is 100-200 mg per day.


How does Pure Encapsulations Cranberry NS compare to cranberry juice?

Cranberry NS is a sugar-free alternative to commercial cranberry juice cocktails, which usually contain at least 30% sugar. Each Cranberry NS capsule has approximately three calories. One capsule of cranberry extract=10 oz Cranberry juice cocktail.

Fish Oil

Is the fish oil microfiltered (molecularly distilled)? Has it been tested for heavy metals?

Pure Encapsulations fish oil products are either molecularly distilled or extracted with supercritical carbon dioxide. Each batch is tested for 17 dioxins and furans, 14 PCBs, peroxides, anisidine, microbial contaminants, and heavy metals, including lead, cadmium, arsenic, and mercury at levels exceeding industry standards.


What is the difference between Glucosamine Sulfate and Glucosamine Complex?

Glucosamine Complex contains three different forms of glucosamine: glucosamine sulfate, n-acetyl-d-glucosamine, and glucosamine HCl in addition to vitamin C and manganese. Some healthcare professionals feel that this provides broad-spectrum joint support not achieved with Glucosamine Sulfate alone. Glucosamine Sulfate remains the most well-researched form of glucosamine. Individual results may vary.

What is the difference between glucosamine HCl and glucosamine sulfate?

Glucosamine sulfate is a form of glucosamine that is easily absorbed and has been extensively studied. Potassium chloride is added to provide product stability. Some professionals believe that their clients may experience enhanced joint support from the sulfate and potassium that this particular form provides. Glucosamine HCl is believed to be a slightly more stable form of glucosamine and has been only recently studied for joint support. Both have been shown to support joint health. Individual results may vary.

How do I know which joint support product to choose?

For the most part, this may involve some experimentation. There is no easy way to determine which product might be the most beneficial for each individual. Products that provide important building blocks include Glucosamine Sulfate, Collagen JS, MSM, Glucosamine/MSM with joint comfort herbs, Glucosamine Chondroitin with manganese, Glucosamine Chondroitin with MSM, and Glucosamine Complex. Support for joint comfort and the tissues that surround the joint include EPA/DHA essentials, Boswellia, Glucosamine/MSM with joint comfort herbs, Ligament Restore, Systemic Enzyme Complex, Ginger, and Curcumin. Individual results may vary.

Can someone take your sulfate products (e.g. glucosamine or chondroitin sulfate) if they're allergic to sulfa drugs?

Absolutely. A sulfa drug is any of a class of synthetic chemical substances derived from sulfanilamide and used to treat bacterial infections. These drugs inhibit the action of para-aminobenzoic acid, a substance bacteria need in order to reproduce. Glucosamine sulfate is not a sulfa drug. It is an amino sugar naturally found in cartilage matrix. As a dietary supplement, it promotes optimal joint health. Individual results may vary.

Can someone take glucosamine sulfate if they’re allergic to shellfish?

Most of our glucosamine products are sourced from the chitin (hard shell) of crab and other shellfish. It may be best to avoid these products if you have an allergy. We do, however, have a shellfish-free Glucosamine HCl + Chondroitin, derived from corn fermentation.


Is d-mannose safe for diabetics?

D-mannose is very safe, even for long term use (even though most people will only need to use it for several days or weeks). Although it is a simple sugar, very little of it is metabolized. It does not interfere with blood sugar regulation even for diabetics, though close monitoring is always advised. It creates no disruption or imbalance in normal microflora.


How can I choose between your magnesium products?

Pure Encapsulations offers a variety of highly bioavailable chelated magnesium forms for customers to choose from:

Magnesium citrate: Offers magnesium bound to the highly researched Krebs cycle intermediate citrate. As one of the most well-researched forms, some customers prefer to use this form for all minerals. However, magnesium citrate may cause diarrhea above 350 mg elemental magnesium. For people with occasional constipation, this may be the best choice.

Magnesium citrate/malate: Offers magnesium bound to both the highly researched Krebs cycle intermediate citrate and malate. For this form, citrate and malate are bound together and then the whole complex is bound to magnesium. Some studies suggest that this chelate may be better absorbed than the citrate form.

Magnesium glycinate: Offers magnesium bound to the amino acid glycine. This form is less likely to cause loose stools and therefore is the preferred form for individuals looking to supplement with higher levels of magnesium.

Magnesium aspartate: Offers magnesium bound to the amino acid aspartic acid. Aspartate is a common mineral chelate with a high bioavailability. It is one of the most common mineral chelates used in Europe; however, due to the low elemental value of magnesium, it is rarely the first option for U.S. practitioners.

Magnesium malate: Offers magnesium bound to the Krebs cycle intermediate malate. Malate is very similar to citrate, also in the Krebs cycle, and has shown comparable bioavailability. Because it binds two molecules of magnesium to every molecule of malate, many customers appreciate that products with this form contain slightly higher levels of magnesium. Magnesium malate may cause diarrhea above 350 mg elemental magnesium.

Magnesium threonate (CogniMag): This form has been shown to cross the blood-brain barrier better than other forms of magnesium, so it offers targeted support for brain health. However, the high cost and low elemental value mean that generally, individuals would also supplement with another form to target other body tissues.

How much actual zinc is your Zinc (citrate)? How much actual magnesium is in your Magnesium (glycinate)?

Pure Encapsulations lists all minerals by their elemental weight. For example, Zinc (citrate) lists 30 mg zinc, and therefore contains 30 mg of elemental zinc from a larger amount of zinc citrate. Magnesium (glycinate) lists 120 mg of magnesium, and therefore contains 120 mg of elemental magnesium from a larger amount of magnesium glycinate.

Mineral Chelates

What is the difference between citrates, aspartates, glycinates, malates and picolinates?

Aspartates, citrates, malates, glycinates, and picolinates are superior forms of chelates because they are organic compounds (carbon-containing), which are better absorbed by the body. Most of these chelates are also krebs cycle intermediates, supporting the body's metabolic processes. Minerals chelated with inorganic compounds such as carbonate are not as well absorbed. Technically, aspartate and glycinate are considered "amino acid chelates". Citrate, malate, and picolinate are not amino acid derivatives and are not categorized as amino acid chelates. Nonetheless, each of these is an organic chelate and most are krebs cycle intermediates supporting optimal absorption. At this time, studies have not compared the effects of aspartates vs. citrates vs. malates vs. glycinates vs. picolinates enough to know whether a significant difference exists between these forms. It is believed, however, that any of these organic compounds and krebs cycle intermediates have the potential to be better absorbed than other forms.


Are your soy products genetically modified?

No. All Pure Encapsulations products are GMO-free. We are committed to sourcing ingredients from non-GMO sources. We work diligently with our supplier partners to obtain non-GMO documentation. We also utilize accredited and cGMP certified laboratories to test for the presence of genetically modified DNA.

Vitamin B

What is the difference between pantethine and pantothenic acid (calcium pantothenate) and can pantethine be used for adrenal support?

Pantothenic acid is a single molecule whereas pantethine is a double molecule. Panthethine consists of two molecules of pantothenic acid, which are also attached to molecules of cysteamine. Cysteamine is believed to play the primary role in the cardiovascular support properties of pantethine, and pantothenic acid primarily serves as a stable carrier for cysteamine. When digested, pantethine is hydrolyzed into cyteamine and two molecules of pantothenic acid. In addition to cardiovascular health, panthethine may be helpful for supporting similar applications as calcium pantothenate, including adrenal support.

What are the sources of your B vitamins?

The sources of our B vitamins are as follows:
Vitamin B1 (thiamine HCl): synthetic
Vitamin B2 (riboflavin): fermentation of corn
Niacinamide and Niacin: synthetic
Vitamin B5 (calcium pantothenate): synthetic
Vitamin B6 (pyridoxal HCl): synthetic
Vitamin B12 (methylcobalamin, hydroxycobalamin, and adenosylcobalamin): fermentation of corn
Folate: synthetic
Biotin: synthetic

As a company that specializes in FREE-FROM formulas, Pure Encapsulations does sometimes choose to use synthetically derived ingredients if they can be made to act identically to naturally derived compounds in the body. This limits the potential for allergy in our highly sensitive customer population. Ingredients that cannot be synthesized identically are typically derived from fermentation.

Vitamin C

On the labels for Buffered Ascorbic Acid products, it indicates that 1,000 mg buffered ascorbic capsules provide 500 mg vitamin C or that 4,400 mg buffered ascorbic acid powder provides 2,200 mg vitamin C. What are the remaining mg made up of?

This formula is buffered with mineral ascorbates (calcium, magnesium and potassium ascorbates) to create a neutral pH vitamin C for sensitive individuals. The remaining mg are an excellent source of these minerals.

What is your vitamin C derived from?

Vitamin C contained in Pure Encapsulations Pure Ascorbic Acid, Ascorbyl Palmitate, and Buffered C is derived from corn dextrose fermentation. Sensitivity to this product, even for people with a sensitivity to corn, is rare since the protein has been removed.

About Pure Encapsulations

Do you manufacture your own supplements?
Yes. We research, develop, and manufacture our products in our own state-of-the-art facility in Sudbury, Massachusetts.
What are your quality control procedures?
We are deeply committed to delivering the highest-quality supplements possible. To that end, ingredient quality, manufacturing excellence, and quality control are our most important priorities. We have high standards for ourselves, and our suppliers — following strict cGMP manufacturing procedures at our FDA-inspected plant.
What product testing does Pure Encapsulations do?

Pure Encapsulations has a rigorous testing policy:

  • Our raw materials are tested for identity, potency, microbial contaminants, heavy metals (including mercury, arsenic, cadmium, and lead), 32 solvent residues, and allergens
  • Herbal ingredients are tested for 70 different pesticide compounds and essential fatty acids and fish/krill oils are tested for dioxins, furans, PCBs, and other agents
  • Fish oils are tested for oxidation, PCBs and PCB-like compounds, dioxins, and furans
  • We also test for any specific contaminants known to be potential adulterants (for example, we test grapefruit seed for potential preservative contaminants)

Our products undergo testing by accredited and cGMP certified laboratories to ensure product purity and potency.

At Pure Encapsulations, probiotics are verified with DNA testing. Our products, as well as our manufacturing and testing procedures, are thoroughly inspected twice annually by the NSF (an organization that inspects products for compliance with the FDA GMPs).

Where do you source your ingredients?
Pure ingredients are critical to the quality of our products. Our ingredients are selected for quality and purity, and are provided in highly bioavailable forms. We source premium raw materials from trusted industry leaders, including the finest suppliers from the U.S., France, Japan, Switzerland, Germany and Italy. Ingredients are tested for purity and potency by independent certified laboratories. Ingredient suppliers must meet rigorous testing and quality criteria to qualify as a Pure Encapsulations supplier.
Is everything in the capsule listed on the label?
Our nutritional supplements say what they do and do what they say, which means our product labels are transparent. Every ingredient we put into our products, even if it is just a trace amount, is listed on the label. Additionally, standardizations of herbal extracts are provided to indicate primary active marker compounds, and minerals are listed by their true elemental weights.
Do your products contain artificial ingredients or common food allergens?

Our supplements are FREE FROM unnecessary additives and many common allergens:

  • GMOs
  • Unnecessary additives
  • Artificial colors, flavors, and sweeteners
  • Many common allergens like wheat, eggs, tree nuts, and peanuts

Most of our products are also free from soy, dairy, and preservatives, unless specifically noted on the label. Our products contain no hidden coatings, unnecessary excipients, binders, fillers, shellacs, artificial colors, artificial flavors or fragrance. We do not use magnesium stearate, preservatives, BHA or BHT in our products.

Do your products contain corn?
Many of our ingredients, including vitamin C, B12 and B2, are derived from corn dextrose fermentation. This process starts with isolating dextrose (a sugar, so it does not contain allergenic corn protein) from the corn, then feeding it to microorganisms. The nutrients produced by the microorganisms are then isolated and purified away from the starting materials. While no corn proteins or sugar remain in the final product (and we have tested with negative results), we do not routinely test for corn allergens, and therefore cannot guarantee its safety for someone with a corn allergy.
Are Pure Encapsulations ingredients organic?
While we do always try to source certified organic ingredients, we are often unable to find organic ingredients that meet our strict microbial standards. While many studies have found comparable nutrient levels between organic and non-organic crops, pesticide residues have been a concern. For this reason, each plant-derived ingredient is tested for a full panel of pesticides (approximately 70 compounds), in addition to the standard tests for identity, potency, solvent residues, heavy metals, and microbial contamination.
Do you use synthetic ingredients?
Pure Encapsulations does use some synthetic ingredients. As a company that specializes in FREE-FROM formulas, we do sometimes choose to use synthetically derived ingredients if they can be made to act identically to naturally derived compounds in the body. This limits the potential for allergy in our highly sensitive customer population. Ingredients that cannot be synthesized identically are typically derived from fermentation.
Do Pure Encapsulations products contain soy?

Most Pure Encapsulations products are soy-free; however, there are six ingredients used in the line derived from soy. Vitamin E derived from soybean oil (with the exception of Tocotrienols). While originally sourced from soybean oil, the oil is purified to remove all soy allergens and should be tolerable even to individuals with soy allergy.

Other products that contain soy are as follows:

Phytosterols sourced from soy target lipid metabolism and prostate health. Soy phytosterols do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • Beta-sitosterol (contains soy phytosterols)
  • CholestePure (contains soy phytosterols)
  • SP Ultimate (contains soy phytosterols)

Soy lecithin is used as the source of phospholipids (phytosome) to enhance absorption. Soy lecithin does not contain significant soy protein or isoflavones, but is not recommended for individuals with soy allergy:

  • Liposomal glutathione (contains soy lecithin)
  • Lycopene (contains soy lecithin)
  • NeuroPure (contains soy lecithin)
  • Q-Gel (contains soy lecithin)
  • XanthiTrim (contains soy lecithin)

Phosphatidylserine is a phospholipid used for cognitive support.‡ Phospholipids do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • PS 100 (contains phosphatidylserine from soy)

Soy is used in the fermentation medium. The ingredients are isolated and purified and do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • ProbioMood (soy is used as a food source for the probiotic organisms)
  • NSK-SD (derived from fermented soy)
Are Pure Encapsulations ingredients GMO-free?
All Pure Encapsulations ingredients, including those derived from corn, are GMO free. This means that we have obtained statements from our suppliers certifying that the ingredients do not contain GMOs. For some nutrients of particular concern, we have done PCR testing to confirm the absence of genetically modified material.
Why do some of your product bottles not have Pure Encapsulations embossed on them anymore? Are they still authentic and safe to use?
Due to ongoing supply chain challenges across the globe, you will notice that the Pure Encapsulations’ bottles now have a smooth surface, without our brand name embossed on them. It’s important for us to get product into your hands as quickly as possible to ensure you always have access to the products you need. Rest assured, the quality of our supplements has not changed, and we still follow the same standards of practice you know and love. If you have a concern regarding the authenticity or safety of a product of ours, please share with us your order number and your lot number and we would be happy to check on it for you.