FAQs

Have questions?
We have answers.

Have questions? <br>We have answers.
FAQs

Have questions?
We have answers.

Find out everything you need to know about Purely For You, Pure Encapsulations®, and Nutrimedy.

About Purely For You

How does Purely For You work?
Purely For You guides you through a series of health, lifestyle, and exercise questions that are designed specifically to identify the supplements that are right for you. Our questionnaire was crafted in partnership with nutritional and medical experts to help provide you with the best possible recommendations to support your individual nutritional health.
How long does Purely For You take?

We offer two types of questionnaires. One is a focused questionnaire for those who know exactly what areas they want to target and will take approx 5 mins. We also have a comprehensive questionnaire for those who want a more overall assessment, this will take about 10 mins. You can take either one and you always have the option to come back and take the other.

How long will it take to get my Purely For You results and recommendations?
Your personalized recommendations will take a few seconds to process based on your unique responses to the questionnaire.
I didn't finish the questionnaire. Is there a way to continue from where I left off?
Yes! It’s simple. Just login again to continue where you left off, or start again, it’s up to you.
Can I retake the questionnaire?
You sure can. Once you log into your account, simply choose the ‘Retake Questionnaire’ button to take the survey again.
Once I get my supplement recommendations, how do I purchase them?
Once you’ve received your personalized list of recommendations, you can add any supplements you’d like to purchase to your cart. They can be added right from your recommendations list, then you can simply proceed to checkout. You can also edit or add to your selections, or save them to purchase later.
Can I purchase supplements that weren't specifically recommended for me?
Absolutely. After you’ve received your recommendations, you can also browse other Pure Encapsulation products and add other products you’re interested in to your shopping cart for you or your family.
What are the benefits of personalizing my supplement plan?
Health is personal. We believe your supplement recommendations should be, too. Simply put, your diet, lifestyle and health all impact what nutritional supplements will benefit you the most — so by answering a few questions about yourself, we can provide recommendations tailored to meet your individual needs. And our entire approach is backed by science, delivering supplement recommendations that are personalized for you, and verified by medical and nutritional experts.
Who do I call if I have questions or concerns?
You can contact our customer support team at 1-844-419-7870, Monday–Friday from 8:00am–4:30pm (MST), or you can email the team anytime at support@pureforyou.com.
What is your return policy?
All products purchased from Pure Encapsulations® and its authorized sellers are guaranteed for quality, purity and potency through their expiration date. Products purchased from unauthorized sellers do not come with the guarantee. Returns must be made within 30 days and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. All returns are subject to a 15% return fee.
How long will it take for my supplements to ship?
As the manufacturer, we carefully control our inventory. Orders placed before 4:00pm ET will ship that day. Shipping is FREE for US orders. Orders outside of our 1-2 day UPS delivery zone will ship UPS 2-Day Air at no additional charge. For Hawaii, Puerto Rico, and Alaska there is a $12 flat rate shipping fee and free shipping is at $500. Please note that UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.
What are my payment options?
Orders are shipped pre-paid by Discover, MasterCard, VISA or American Express. A charge on your credit card statement will appear as shoppureencapsulations.
I can't login to my account. How can I get help?

You can contact our customer support team at 1-844-419-7870, Monday–Friday from 8:00am–4:30pm (MST), or you can email the team anytime at support@pureforyou.com.

Our representatives are standing by to answer any questions you may have about your order, your account, or our Pure Encapsulations products.

I forgot my password. Can I reset it?
You can reset your password by clicking ‘forgot my password’ on the Purely For You login page. Please note, as we use Shopify as our payment service, changing this password will mean you are also changing the password of your Shopify account associated with your email.
Can I talk to someone about my supplement recommendations?

We’ve partnered with Nutrimedy to allow you to consult with a registered dietitian about your supplement recommendations and nutritional health. Nutrimedy is a separate service available for an additional fee, but the cost may be covered by your insurance. Visit Nutrimedy.com for more information.

You can create an account by going to Nutrimedy.com Once you verify your email, enter PURE as the ‘Organization Sponsoring The Benefit’ and 777464 as the ‘Activation Code’.

If you’re interested in finding a healthcare professional in your area, click here to search within our network of providers.

About Pure Encapsulations

Do you manufacture your own supplements?
Yes. We research, develop, and manufacture our products in our own state-of-the-art facility in Sudbury, Massachusetts.
What are your quality control procedures?
We are deeply committed to delivering the highest-quality supplements possible. To that end, ingredient quality, manufacturing excellence, and quality control are our most important priorities. We have high standards for ourselves, and our suppliers — following strict cGMP manufacturing procedures at our FDA-inspected plant.
What product testing does Pure Encapsulations do?

Pure Encapsulations has a rigorous testing policy:

  • Our raw materials are tested for identity, potency, microbial contaminants, heavy metals (including mercury, arsenic, cadmium, and lead), 32 solvent residues, and allergens
  • Herbal ingredients are tested for 70 different pesticide compounds and essential fatty acids and fish/krill oils are tested for dioxins, furans, PCBs, and other agents
  • Fish oils are tested for oxidation, PCBs and PCB-like compounds, dioxins, and furans
  • We also test for any specific contaminants known to be potential adulterants (for example, we test grapefruit seed for potential preservative contaminants)

Our testing is done through high-quality, third-party independent laboratories, such as Silliker, Eurofins, Intertek, and Advanced Laboratories, which are considered the gold standard in the industry.

At Pure Encapsulations, probiotics are verified with DNA testing. Our products, as well as our manufacturing and testing procedures, are thoroughly inspected twice annually by the NSF (an organization that inspects products for compliance with the FDA GMPs).

Where do you source your ingredients?
Pure ingredients are critical to the quality of our products. Our ingredients are selected for quality and purity, and are provided in highly bioavailable forms. We source premium raw materials from trusted industry leaders, including the finest suppliers from the U.S., France, Japan, Switzerland, Germany and Italy. Ingredients are tested for purity and potency by independent certified laboratories. Ingredient suppliers must meet rigorous testing and quality criteria to qualify as a Pure Encapsulations supplier.
Is everything in the capsule listed on the label?
Our nutritional supplements say what they do and do what they say, which means our product labels are transparent. Every ingredient we put into our products, even if it is just a trace amount, is listed on the label. Additionally, standardizations of herbal extracts are provided to indicate primary active marker compounds, and minerals are listed by their true elemental weights.
Do your products contain artificial ingredients or common food allergens, such as gluten?

Our supplements are FREE FROM unnecessary additives and many common allergens:

  • GMOs
  • Unnecessary additives
  • Artificial colors, flavors, and sweeteners
  • Many common allergens like wheat, eggs, tree nuts, and peanuts

Most of our products are also free from soy, dairy, and preservatives, unless specifically noted on the label. Our products contain no hidden coatings, unnecessary excipients, binders, fillers, shellacs, artificial colors, artificial flavors or fragrance. We do not use magnesium stearate, preservatives, BHA or BHT in our products.

Do your products contain corn?
Many of our ingredients, including vitamin C, B12 and B2, are derived from corn dextrose fermentation. This process starts with isolating dextrose (a sugar, so it does not contain allergenic corn protein) from the corn, then feeding it to microorganisms. The nutrients produced by the microorganisms are then isolated and purified away from the starting materials. While no corn proteins or sugar remain in the final product (and we have tested with negative results), we do not routinely test for corn allergens, and therefore cannot guarantee its safety for someone with a corn allergy.
Are Pure Encapsulations ingredients organic?
While we do always try to source certified organic ingredients, we are often unable to find organic ingredients that meet our strict microbial standards. While many studies have found comparable nutrient levels between organic and non-organic crops, pesticide residues have been a concern. For this reason, each plant-derived ingredient is tested for a full panel of pesticides (approximately 70 compounds), in addition to the standard tests for identity, potency, solvent residues, heavy metals, and microbial contamination.
Do you use synthetic ingredients?
Pure Encapsulations does use some synthetic ingredients. As a company that specializes in FREE-FROM formulas, we do sometimes choose to use synthetically derived ingredients if they can be made to act identically to naturally derived compounds in the body. This limits the potential for allergy in our highly sensitive customer population. Ingredients that cannot be synthesized identically are typically derived from fermentation.
Do Pure Encapsulations products contain soy?

Most Pure Encapsulations products are soy-free; however, there are six ingredients used in the line derived from soy. Vitamin E derived from soybean oil (with the exception of Tocotrienols). While originally sourced from soybean oil, the oil is purified to remove all soy allergens and should be tolerable even to individuals with soy allergy.

Other products that contain soy are as follows:

Phytosterols sourced from soy target lipid metabolism and prostate health.‡ Soy phytosterols do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • Beta-sitosterol (contains soy phytosterols)
  • CholestePure (contains soy phytosterols)
  • SP Ultimate (contains soy phytosterols)

Soy lecithin is used as the source of phospholipids (phytosome) to enhance absorption. Soy lecithin does not contain significant soy protein or isoflavones, but is not recommended for individuals with soy allergy:

  • Liposomal glutathione (contains soy lecithin)
  • Lycopene (contains soy lecithin)
  • NeuroPure (contains soy lecithin)
  • Q-Gel (contains soy lecithin)
  • XanthiTrim (contains soy lecithin)

Phosphatidylserine is a phospholipid used for cognitive support.‡ Phospholipids do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • PS 100 (contains phosphatidylserine from soy)

Soy is used in the fermentation medium. The ingredients are isolated and purified and do not contain significant soy protein or isoflavones, but are not recommended for individuals with soy allergy:

  • ProbioMood (soy is used as a food source for the probiotic organisms)
  • NSK-SD (derived from fermented soy)

About Nutrimedy

What is a registered dietitian?
A registered dietitian is an expert in nutritional health who can help you understand your Pure Encapsulations supplement recommendations. Many individuals call themselves nutrition coaches, but only registered dietitians receive the advanced training and credentialing needed to earn this prestigious certification. We have partnered with Nutrimedy to provide you with access to registered dietitians to talk to about your supplement recommendations and your overall nutritional health.
What is Nutrimedy?

Nutrimedy pairs you with your very own 1:1 expert Dietitian to help you reach your personal goals to feel your best — all from the comfort of your own home. No parking lots, no waiting rooms. Gain ultimate convenience and personalized coaching right into your back pocket.

To access the Nutrimedy site and create an account, visit Nutrimedy.com. Once you verify your email, enter PURE as the ‘Organization Sponsoring The Benefit’ and 777464 as the ‘Activation Code’

What does Nutrimedy offer me?

When you join Nutrimedy, you'll gain access to our network of expert FoodCoaches (who are all Registered Dietitians!) standing at-the-ready to help you attain a healthier, happier lifestyle through eating well. You'll also gain access to:

  • Video visits with your personal Nutrimedy FoodCoach
  • Secure message communication in between those visits to help you stay on track for success
  • Healthy recipes & meal-planning tailored for your goals
  • Meal-planning linked with grocery delivery to arrive at your door through PeaPod
  • Dietary, exercise & biometric tracking
  • Healthy eating motivational Nutrimedy Newsletters
  • Appointment reminders so you'll never miss a session
  • Growing community of people passionate about food as medicine
How much does Nutrimedy cost and will my health insurance plan or employer pay for my Nutrimedy visits?

Your online consultation will cost $80 for a 25 minute session and $160 for a 50 minute session. This will not include the cost of any Pure Encapsulations products.

As every company is different, please feel free to ask your health insurance carrier or employer if they will cover your Nutrimedy Telenutrition visits and let us know if we can help at support@nutrimedy.com.

If my organization covers sessions, how do I add this to my account?
Once on the Nutrimedy site, go to “My Account” and select “Add Organization Benefit”. Next, enter your information to verify eligibility. Once you verify your email, enter PURE as the ‘Organization Sponsoring The Benefit’ and 777464 as the ‘Activation Code’.